Privacy Policy 123myr – Malaysia User Data Protection

01 Introduction

Welcome to the 123myr Privacy Policy. This document explains how 123myr ("we", "Platform") collects, uses, discloses, and protects your personal information ("you", "user") when you use our website, mobile app, and all related services we offer.

We understand that entrusting personal information to any platform is a significant decision. That is why we are committed to managing your data transparently, responsibly, and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and global industry best practices.

This Privacy Policy applies to all registered users, website visitors, and any individual who interacts with the 123myr platform in any capacity. We encourage you to read this document in full and contact us if you have any questions.

02 Information We Collect

123myr collects various types of information depending on how you interact with our platform. Generally, this information falls into two main categories:

A. Information You Provide Directly

• Full name as shown on official identification documents.
• Date of birth for age verification purposes.
• Email address and mobile phone number.
• Residential address and postcode.
• Bank account or e-wallet details for financial transactions.
• Copies of identity verification (KYC) documents such as your national ID or passport.
• Encrypted account password.

B. Information Collected Automatically

• IP address and device location data.
• Web browser type and operating system used.
• Session records including date, time, and game type.
• Deposit and withdrawal transaction history.
• Cookie data and website tracking technologies.
• Mobile device information including unique device identifiers.

03 How We Use Your Data

Every piece of information we collect is used solely for legitimate, clearly stated purposes. 123myr uses your personal data for the following:

• Account Management: Create, verify, and maintain your user account, including required KYC processes.
• Transaction Processing: Process deposits, withdrawals, and all financial activity in your account securely and accurately.
• Customer Service: Provide responsive technical support and customer service across multiple communication channels.
• Platform Security: Detect and prevent fraud, money laundering, and suspicious activity on the platform.
• Product Improvement: Analyze usage patterns to improve platform design and overall user experience.
• Marketing Communications: Send promotional information, bonuses, and exclusive offers to users who have given consent.
• Legal Compliance: Meet our obligations under applicable Malaysian law, including AML and PDPA requirements.

04 Information Sharing

123myr does not sell or rent your personal information to any third party. However, in certain situations, we may need to share your data with the following parties for platform operational purposes:

• Payment Service Provider: Approved financial institutions and payment processors to facilitate your deposit and withdrawal transactions.
• Game Provider: Game software providers partnering with 123myr, limited to data required for game session verification only.
• KYC Verification Provider: Third-party identity verification services used to validate new users' documents.
• Legal Authority: Government agencies, regulatory bodies, or law enforcement authorities when required by law or court order.
• Approved Business Partners: Entities within the 123myr business group for legitimate internal operational purposes, subject to strict confidentiality agreements.

All third parties that receive 123myr user data are required to comply with privacy policies equivalent to or stricter than the standards we set. Written agreements ensure your data is not used beyond the permitted scope.

05 Cookies & Tracking Technologies

The 123myr website and app use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login, navigation, and session security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how users interact with the platform to help us improve our services.
• Functional Cookies: Remember your preferences and settings such as language and region to deliver a more personalized experience.
• Analytics Cookies: Helps us understand aggregate usage patterns for product development purposes.

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 123myr platform on your device.

06 Data Security

123myr continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. The security measures we have in place include:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Password storage using irreversible one-way hashing algorithms.
• Multi-layer access control with two-factor authentication (2FA) for user accounts.
• Round-the-clock 24/7 security monitoring by our in-house cybersecurity team.
• Regular security audits by certified independent security firms.
• Network segregation and data segmentation to limit unauthorized access.
• A tested incident response plan to address any data breaches.

In the event of any material data breach, 123myr will notify affected users and the relevant authorities within the timeframe required by applicable law.

07 Your Rights

As a 123myr user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act (PDPA):

To exercise any of the above rights, contact the 123myr support team via live chat within the platform. We will process your request within 30 business days of receipt.

08 Data Storage & Transfer

Your personal data is stored on servers located in secure data centres. 123myr may transfer data to servers outside Malaysia for legitimate operational purposes, particularly in relation to payment processing and international gaming services.

Any cross-border data transfers are conducted with adequate safeguards, including:

• Data processing agreements that comply with international privacy standards.
• Use of standard contractual clauses recognized by data protection authorities.
• Data protection impact assessments prior to transferring data to new countries.

Your data is retained only for as long as necessary based on its original purpose of collection or as required by applicable law. Once the retention period ends, data is securely disposed of using methods that prevent recovery.

09 Third-Party Links

The 123myr platform may contain links or integrations to third-party services such as game providers and payment processors. This Privacy Policy applies only to the 123myr platform and does not cover the privacy practices of those third-party websites or applications.

We encourage you to read the privacy policy of each third-party service you use within our platform ecosystem. 123myr is not responsible for the privacy practices of third parties outside our direct control.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• Live Chat: Available 24/7 directly within the 123myr platform or app — the fastest way to get a response.
• Support Email: [email protected] — for inquiries requiring documentation or detailed written clarification.
• FAQ Section: Visit page FAQ us for answers to the most frequently asked privacy questions.

We are committed to responding to all privacy-related enquiries within 3 to 5 business days. For more complex cases involving PDPA rights, the response period may be up to 30 business days.

123myr reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to registered users via email or in-app notification. The effective date of the latest version is always displayed at the top of this document.